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New Financial Assistance Hub

Helping customers in financial difficulty

ABA Industry Guideline: Financial Difficulty

Many things can lead to financial difficulty. Banks have processes in place to help customers in financial difficulty. The ABA Industry Guideline: Financial Difficulty outlines good industry practice for banks to support customers who may be in financial difficulty.  

ABA Industry Guideline: Financial Difficulty


Information for customers in financial difficulty

New Financial Assistance Hub: A step-by-step guide out of financial difficulty covering home loans, credit cards, personal loans/ buy now pay later, agribusiness, including SMEs.


Fact sheet for customers in financial difficulty

Financial difficulty: how your bank can help you