1 April 2021
Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges.
This industry guideline:
- Explains that financial abuse is a form of family and domestic violence.
- Outlines how financial abuse can affect a bank’s relationship with their customer.
- Outlines a framework to enable banks to provide consistent arrangements to support their customers who may be affected by family and domestic violence.
Latest news
Georgie Tunny: Anna Bligh is CEO of the Australian Banking Association. And we’ve heard so many examples of scammers infiltrating customers existing phone message threads from banks. If people can’t trust the bank’s own correspondence, what hope do they have? Anna Bligh: The stories that you’ve run this week have been absolutely heartbreaking. And I hear… Read more »
The Australian Banking Association (ABA) welcomes the Federal Government’s upcoming campaign to further educate the community about elder abuse. ABA CEO Anna Bligh said this was a timely opportunity to further raise awareness and shine the spotlight on financial elder abuse. “Australian banks are deeply conscious of financial elder abuse. They see it playing out every day and have… Read more »
Major disruptions to payments systems as a result of the CrowdStrike outage have not occurred and are not anticipated. Impacts on banks and payments systems have been relatively minor, with any disruptions having already been remedied or in the process of being gradually restored. Banks will continue to monitor for any further impacts to services…. Read more »