1 April 2021
Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges.
This industry guideline:
- Explains that financial abuse is a form of family and domestic violence.
- Outlines how financial abuse can affect a bank’s relationship with their customer.
- Outlines a framework to enable banks to provide consistent arrangements to support their customers who may be affected by family and domestic violence.
Latest news
The ABA welcomes today’s release of draft industry designations and framework for scams code obligations for banks, telecommunication companies and digital platforms – reinforcing the importance of an ecosystem approach in the fight against scammers. ABA CEO Simon Birmingham said the draft materials were the next piece of the puzzle in ongoing efforts to drive… Read more »
E&OE Radio Interview ABC Pacific Beat 28 November 2025 Topics: Loan scams impact seasonal workers; Scam protection tips Host: Welcome back to Pacific Beat. Seasonal and PALM scheme workers in Australia are being advised to stay vigilant and not share their personal details with anyone. It follows an alert issued by Commonwealth Bank warning about scams targeting seasonal workers…. Read more »
E&OE Radio Interview ABC Radio National Breakfast28 November 2025 Topics: APRA’s debt-to-income ratio caps change; Lending practices; Refunds on low fee accounts Sally Sara (Host): Sally Sara with you for breakfast. The banking regulator APRA has fired warning shots at major lenders this week, following an uptick in riskier forms of lending as interest rates have fallen. From February… Read more »