Skip to main content
Financial Assistance Hub

ABA responds to Carnell inquiry recommendations

28 April 2017

Sydney, 28 April 2017: The Australian Bankers’ Association has today released its response to the Australian Small Business and Family Enterprise Ombudsman’s report into small business lending.

ABA Chief Executive Anna Bligh said banks supported the recommendations to make banking better for small businesses.

“Small businesses play a pivotal role in our national economy and in local communities. It’s important they can readily access affordable finance to invest and grow.

“Banks recognise they need to improve lending practices so small business customers have more certainty and can better understand loan terms and conditions,” she said.

“There will be a reduction in the number of specific events that could result in enforcing a loan. This means banks will no longer be able to call in a loan when small businesses are acting lawfully and making their payments on time, other than in exceptional circumstances.

“For new or renewed contracts, banks will expand the definition of small business beyond what is required by law so that ‘covenant light’ contracts apply to businesses with total loans under $3 million. This will be done by no later than the end of 2017.

“Banks will also give more notice to customers of changes to loan conditions and decisions on rollover.”

Ms Bligh said the industry supported the Ombudsman’s recommendations for more transparency around how banks work with small businesses.

“The ABA is working with stakeholders on developing best practice industry guidelines on bank valuation practices and the appointment of investigative accountants and receivers for small businesses and farmers.

“Nine of the eleven Ombudsman’s recommendations for banks are consistent with the findings of the independent review of the Code of Banking Practice1, and these new obligations will form part of the revised Code,” she said.

“The new Code will have a dedicated section for small businesses and require banks to simplify loan contracts so they’re written in plain English.”

More information, including a response to each of the Ombudsman’s recommendations, is available here.

ENDS

Contact: Stephanie Arena 0477 470 677 or Nic Frankham 0435 963 913

@austbankers

bankers.asn.au

Latest news

1 / 3
Transcript
Transcript: Simon Birmingham joint press conference with the Treasurer and industry leaders
1 April 2026

Jim Chalmers: Thanks for joining us. I’m here with the Small Business Minister, Anne Aly, Bran Black, the head of the BCA, Skye Cappuccio from COSBOA, Simon Birmingham, from the ABA as well. We’ve got a bit to run through today to give you a sense of the work that we are doing together. But… Read more »

Read more
Transcript
ABA CEO Simon Birmingham transcript of interview on Sky News with Laura Jayes
1 April 2026

E&OETV InterviewSky News Afternoon Agenda1 April 2026. Topics: hardship support from banks; RBA decision on surcharging and interchange. Laura Jayes: I want to bring it back to the situation we find ourselves in economically now. A lot of you are hurting. Petrol prices are pushing up really the cost of everything. Joining me now is… Read more »

Read more
Media Releases
Banks step up support in face of fuel supply uncertainty 
1 April 2026

Australian banks are stepping up to help customers struggling with loan repayments and higher cost of living challenges.   ABA CEO Simon Birmingham said banks stand ready with practical support measures to help customers and businesses get through this tough time. “Banks know many of their customers are making tough financial decisions right now as… Read more »

Read more