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The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact [email protected] or 0475 741 007.


Transcript
‘Banking: what’s changing’ Anna Bligh on ABC Afternoons with Sonya Feldhoff
28 May 2021

There is absolutely no doubt the face of banking in this country is changing and it’s changing very, very quickly.

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Media Releases
COVID-19 accelerates debit card use, cash decline
28 May 2021

New data shows debit cards are the clear choice of payment in post-COVID Australia, outweighing credit cards by almost three times, while cash use has significantly declined.

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Guidelines, Principles & Protocols
Financial Abuse Industry Guideline
22 May 2021

This industry guideline: Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse This guideline reflects good industry practice, and the ABA encourages members… Read more »

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Media Releases
Budget gets balance right for continued recovery
11 May 2021

“Australian banks partnered with the Government throughout the pandemic. With this solid mix of investment and support for households and businesses, that collaboration is set to continue”

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Media Releases
ABA welcomes new debt management regulations
5 May 2021

The ABA has welcomed the Federal Treasurer’s release of new regulations that licence debt management firms, a change called for by the ABA.

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Media Releases
Farmers and banks working together
30 April 2021

“Sustainable farms are productive and profitable farms which is the end goal for farmers and lenders alike”

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Transcript
Customer behaviour driving bank changes
27 April 2021

Interviewed by ABC Life Matters’ Hilary Harper, ABA CEO Anna Bligh discusses how changes in customer behaviour, accelerated by COVID-19, are driving changes in banking and banking services. TRANSCRIPT SPEAKERS: ABC Life Matters Hilary Harper, ABA CEO Anna Bligh Hilary Harper: Anna Bligh from the Australian Banking Association, Anna thanks so much for joining us… Read more »

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Support available for customers affected by Tropical Cyclone Seroja
15 April 2021

Australian banks are ready to help customers in Western Australia who are rebuilding after the destruction inflicted by Tropical Cyclone Seroja. Communities in WA’s mid-west were devastated by the cyclone last week, when it crossed the coast near the town of Kalbarri. Geraldton, Northampton, Binnu, Chapman Valley, Mingenew and a number of other towns were… Read more »

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Media Releases
Banks unite to help customers experiencing financial abuse
4 April 2021

Australian banks are launching updated guidelines on financial abuse as part of their continued focus on responding to family violence and elder abuse.

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Guidelines, Principles & Protocols
Financial abuse and family and domestic violence (FDV) guidelines
1 April 2021

Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges. This industry guideline: Explains that financial abuse is a form of family and domestic violence. Outlines how financial abuse can affect a bank’s relationship with their customer…. Read more »

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Media Releases
Banks call for consistent laws to prevent elder abuse
31 March 2021

Australian banks are urging state and territory governments to adopt consistent laws on powers of attorney to prevent elder financial abuse.

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Guidelines, Principles & Protocols
Guiding Principles Lenders Mortgage Insurance (LMI)
22 March 2021

These guiding principles outline measures in place to help customers understand Lenders Mortgage Insurance (LMI), understand the default / LMI claim process, and the consumer protections in the shortfall debt recovery process.

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Media Releases
Support available for customers affected by NSW floods
21 March 2021

Australian banks are supporting communities in New South Wales after torrential rain and floods in parts of the state.  Floodwaters have inundated towns on the NSW North Coast, Sydney has been pummelled by heavy rain and more is forecast in coming days.  Australian Banking Association CEO Anna Bligh says banks have a range of measures… Read more »

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Media Releases
One year on: banks ready to support customers as more resume repayments
17 March 2021

“Over the past year, banks have cushioned the blow for their customers. Through 2021, their priority is helping customers rebuild and get ahead”

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Transcript
Customers continue to come off deferrals
11 March 2021

“right at the height of COVID, when things were at their absolute worst, only 10% of Australian mortgage holders deferred the payments on those mortgages. 90% of those people are now back paying in full.”

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Media Releases
New loan scheme good for small business
11 March 2021

“This is the right product for the times. It includes more flexibility, and will allow small businesses to re-stock, rebuild and recover”, said ABA CEO, Anna Bligh.

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Media Releases
Banks Ready to Help Banana Growers in the Wake of Cyclone Niran
5 March 2021

Australian banks are supporting communities in Far North Queensland affected by Tropical Cyclone Niran.

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Guidelines, Principles & Protocols
Banking Code
1 March 2021
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Publication
Banking Code of Practice (March 1 2021 version)
1 March 2021

This is the version of the Banking Code of Practice that took effect on 1 March 2021, a variation of the 1 March 2020 Release. It has now been superseded. This version of the code has been replaced by the October 5 2021 Version.

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Transcript
Anna Bligh on ABC AM Radio – 91% of deferrals resume
19 February 2021

“No customer is going to wake up the day after the 31st of March and find that there is some legal action being taken by their bank on their loan.”

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