Download the report
A new report has revealed the extent of the digital revolution underway in Australian banking, with 99.1% of transactions now taking place digitally and cash being used for just 13% of payments (down from 70% in 2007).
To get a clear picture of the transformation underway in Australian banking, the ABA has partnered with Accenture to produce the Bank on it – customer trends 2024 report.
The data shows that customers are digitising their wallets, with the value of mobile wallet transactions reaching $126 billion in 2023, up from $746 million in 2018 – a 169-fold increase.
Read the media release