Skip to main content
Financial Assistance Hub

Banks to help Victorian customers

7 June 2021

Australian banks are ready to assist their customers affected by the extended lockdown in Victoria.

A number of support measures are available and banks are urging customers in hardship to get in touch.

“Banks know that these lockdowns can have devastating consequences, especially for small businesses”, said ABA CEO Anna Bligh.

“The message from banks is clear: don’t tough it out on your own. Call your bank. They will do whatever they can to help.”

ABA CEO Anna Bligh


The type of assistance offered will depend on individual circumstances, but can include:

  • Adjustments to loan repayments
  • Waiving fees and charges
  • Interest free periods or no interest rate increases
  • Debt consolidation to help make repayments more manageable

“Banks were in a strong position to help millions of customers through 2020. They stand ready to continue that support now, as Victoria grapples with the virus again”, Ms Bligh said.

Bank branches remain open as an essential service during the Victorian lockdown.

Financial Assistance Hub: find out more

Latest news

1 / 3
Media Releases
Favouring multinationals fails Australia’s payments system
31 March 2026

Today’s decision by the RBA to slash the funding that maintains Australia’s payments system will undermine Australia’s sovereign capabilities and advantage foreign multinationals over local companies. “The RBA’s decision will see foreign multinationals extract an increasing share of revenue from the payments system to the long-term detriment of Australia,” ABA CEO Simon Birmingham said. “Australian… Read more »

Read more
Media Releases
Banks welcome appointment of first Chief Scams Officer
26 March 2026

The ABA welcomes the appointment of David Lacey to lead the Australian Financial Complaints Authority’s new external scams dispute resolution service. ABA CEO Simon Birmingham congratulated Mr Lacey on his appointment to this important new role within AFCA. “Mr Lacey brings extensive experience in law enforcement, in fighting financial crime as well as liaising directly… Read more »

Read more
Transcript
Simon Birmingham speaks to ABC Radio National on the Australia-EU Trade Deal and benefits for the economy
25 March 2026

E&OERadio InterviewABC Radio National Hour24 March 2026. Topics: Australia-EU free trade deal Fran Kelly (Host): Total two-way trade between Australia and the EU was worth nearly $110 billion in the last financial year, and this Free Trade Agreement is expected to be worth an extra 10 billion in the first year alone. But farmers are… Read more »

Read more