fbpx
Skip to main content
Financial Assistance Hub

Banks to help Victorian customers

7 June 2021

Australian banks are ready to assist their customers affected by the extended lockdown in Victoria.

A number of support measures are available and banks are urging customers in hardship to get in touch.

“Banks know that these lockdowns can have devastating consequences, especially for small businesses”, said ABA CEO Anna Bligh.

“The message from banks is clear: don’t tough it out on your own. Call your bank. They will do whatever they can to help.”

ABA CEO Anna Bligh


The type of assistance offered will depend on individual circumstances, but can include:

  • Adjustments to loan repayments
  • Waiving fees and charges
  • Interest free periods or no interest rate increases
  • Debt consolidation to help make repayments more manageable

“Banks were in a strong position to help millions of customers through 2020. They stand ready to continue that support now, as Victoria grapples with the virus again”, Ms Bligh said.

Bank branches remain open as an essential service during the Victorian lockdown.

Financial Assistance Hub: find out more

Latest news

1 / 3
Media Releases
Banks welcome Budget that maintains confidence in our financial system
25 March 2025

The Australian Banking Association (ABA) welcomes the release of the 2025-26 Federal Budget that maintains confidence in our financial system. The ABA welcomes initiatives to: “This Budget provides extra support to Australians in the short-term whilst at the same time helping to address some of our longer-term challenges,” Ms Bligh said. “There are modest measures… Read more »

Read more
Media Releases
Banks welcome more progress in scams war as losses fall
11 March 2025

Banks are continuing to play their part in the fight against scammers, as the ABA welcomes a new report showing scam losses fell by almost 26 per cent last year.   The ABA acknowledges the release of the 2024 Targeting Scams Report by the National Anti-Scam Centre showing combined reported scam losses fell by $700 million… Read more »

Read more
Media Releases
Banks here to support cyclone affected areas
6 March 2025

Banks are on standby to assist customers across Queensland and Northern NSW who might be impacted by Tropical Cyclone Alfred in the coming days. ABA CEO Anna Bligh said banks are closely monitoring the developing situation along the east coast and are putting in place arrangements to support customers in affected areas. “This is a… Read more »

Read more