Skip to main content
Financial Assistance Hub

Banks to help Victorian customers

7 June 2021

Australian banks are ready to assist their customers affected by the extended lockdown in Victoria.

A number of support measures are available and banks are urging customers in hardship to get in touch.

“Banks know that these lockdowns can have devastating consequences, especially for small businesses”, said ABA CEO Anna Bligh.

“The message from banks is clear: don’t tough it out on your own. Call your bank. They will do whatever they can to help.”

ABA CEO Anna Bligh


The type of assistance offered will depend on individual circumstances, but can include:

  • Adjustments to loan repayments
  • Waiving fees and charges
  • Interest free periods or no interest rate increases
  • Debt consolidation to help make repayments more manageable

“Banks were in a strong position to help millions of customers through 2020. They stand ready to continue that support now, as Victoria grapples with the virus again”, Ms Bligh said.

Bank branches remain open as an essential service during the Victorian lockdown.

Financial Assistance Hub: find out more

Latest news

1 / 3
Speech
ABA CEO keynote address to the Trans-Tasman Business Circle Annual Economic Forecast Luncheon 2026  
28 April 2026

Good afternoon and thank you to the Trans-Tasman Business Circle for the invitation to speak today.  I want to welcome you all here today for this event and the critically important subject I will be talking about, the emerging contribution gap between Australia’s domestically domiciled company and the rise of big tech.   It is a timely moment to take stock.  In… Read more »

Read more
Media Releases
Banks pay $16 billion in tax as regulatory imbalance comes into focus
28 April 2026

Australia’s banks contributed a record $16 billion in taxes and other levies in the 2025 financial year, enough to fund over 370 million bulk-billed GP appointments, according to a new report released today by the Australian Banking Association. The Contribution Gap: Tax and regulatory imbalances in the digital age, highlights the critical role banks play… Read more »

Read more
Media Releases
Banks welcome progress to establish regulatory framework for cash distribution
22 April 2026

The ABA welcomes the release today of Treasury’s exposure draft legislation to regulate Australia’s cash-in-transit sector. ABA CEO Simon Birmingham said this regulatory framework was an essential piece in the puzzle of ensuring cash remains available to Australians who still use it. “This is a welcome step and will be an important safety net in… Read more »

Read more