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Financial Assistance Hub

Many things can lead to financial difficulty and it’s easy to get overwhelmed.

Banks strongly encourage any customers experiencing financial difficulty to reach out to access bank support services and to do so as early as possible.

Contact your bank

If you’re worried about money, contact your bank as soon as you can. Your bank is there to help you. They have a dedicated team to talk through your options. The sooner you talk to them, the sooner they can help you find a solution that’s right for you. Find your bank’s financial hardship assistance team.

What do you need help with?

Home loans Credit cards Personal loans or buy now pay later Business loans Agribusiness

Your fixed rate is ending soon

You’re worried you cannot make repayments

You’re falling behind on repayments

You’ve been contacted about my missed payments

Getting back on track

You’re worried you cannot make repayments

You’re falling behind on repayments

You’ve been contacted about my missed payments

Getting back on track

You’re worried you cannot make repayments

You’re falling behind on repayments

I’ve been contacted about my missed payments

Getting back on track

You’re worried you cannot make repayments

You’re falling behind on repayments

You’ve been contacted about my missed payments

Getting back on track

You may need to close your business

You’re worried you cannot make repayments

You’re falling behind on repayments

I’ve been contacted about my missed payments

Getting back on track

You may need to close your business

Do you need further support?

Beyond Blue offer a wellbeing and mental health support service.
1800 512 348
The Small Business Debt Helpline offers a free, independent service for small businesses and sole traders in financial difficulty.
1800 413 828
FDM is a structured negotiation process between a farmer and their lender. FDM is available in some jurisdictions if you’re worried about meeting your loan repayments and you’ve already explored other options. The Australian Government developed a national better practice guide to achieve more consistent and efficient outcomes for farmers and lenders going through the FDM process. The RFCS can support you through the FDM process.
Legal Aid is a government service in each state and territory that provides free legal services.
The National Debt Helpline offers a free, independent and confidential service to help people who are having trouble with their money. Financial counsellors are qualified professionals. Call 1800 007 007 or visit their website to talk to a financial counsellor.
1800 007 007

About the ABA

The ABA’s mission is to support our member banks to build a strong, stable and trusted banking system, to grow the Australian economy and build the financial well-being of all Australians.

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