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Financial Assistance Hub

Many things can lead to financial difficulty and it’s easy to get overwhelmed.

Banks strongly encourage any customers experiencing financial difficulty to reach out to access bank support services and to do so as early as possible.

Contact your bank

If you’re worried about money, contact your bank as soon as you can. Your bank is there to help you. They have a dedicated team to talk through your options. The sooner you talk to them, the sooner they can help you find a solution that’s right for you. Find your bank’s financial hardship assistance team.
AMP

Phone: 1300 130 191
Hardship Assistance: Website

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ANZ

Phone: 1800 252 845
Hardship Assistance: Website

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Arab Bank Australia

Phone: 1800 64 64 84
Hardship Assistance: Website

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Bank Australia

Phone: 132 888
Hardship Assistance: Website

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Bank of Melbourne

Phone: 1300 630 266
Hardship Assistance: Website

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Bank of Sydney

Phone: 13 95 00
Hardship Assistance: Website

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BOQ Group

Phone: 1800 079 866
Hardship Assistance: Website

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Bank SA

Phone: 1800 679 461
Hardship Assistance: Website

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Bankwest

Phone: 1300 769 173
Hardship Assistance: Website

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Bendigo and Adelaide Bank

Phone: 1800 652 146
Hardship Assistance: Website

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Bendigo and Adelaide Bank

Phone: 1800 652 146
Hardship Assistance: Website

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Citi Bank

Phone: 1800 722 879
Hardship Assistance: Website

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Commonwealth Bank

Phone: 1300 720 814
Phone (Small Business): 13 26 07
Hardship Assistance: Website

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HSBC Bank

Phone: 1300 555 988
Hardship Assistance: Website

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ING Bank

Phone: 1300 349 166
Hardship Assistance: Website

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Macquarie Bank

Phone: 1300 363 330
Hardship Assistance: Website

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Me Bank

Phone: 1300 500 520
Hardship Assistance: Website

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MyStateBank

Phone: 138 001
Hardship Assistance: Website

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NAB

Phone: 1800 701 599
Hardship Assistance: Website

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Rabobank

Phone: 1800 025 484
Hardship Assistance: Website

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Rural Bank

Phone: 1300 660 115
Hardship Assistance: Website

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St. George Bank

Phone: 1800 629 795
Hardship Assistance: Website

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Suncorp

Phone: 1800 225 223
Hardship Assistance: Website

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U Bank

Phone: 1300 155 426
Hardship Assistance: PDF

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Westpac

Phone (Personal): 132 032
Phone (Small Business): 132 142
Hardship Assistance: Website

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Do you need further support?

Beyond Blue offer a wellbeing and mental health support service.
Lifeline provides 24-hour crisis counselling, support groups and suicide prevention services.
1800 RESPECT provides confidential information, counselling and support if you’re a victim of family or domestic violence.
Taking Stock is a free online wellbeing and suicide prevention tool designed by and for Australia’s farmers.
The National Farmers Federation website lists mental health resources available to support farmers.
The Small Business Debt Helpline offers a free, independent service for small businesses and sole traders in financial difficulty.
Beyond Blue’s NewAccess program supports small business owners to manage life stress. Get up to 6 sessions with a trained mental health coach who has a background in small business. The program is available nationally by phone or video call.
FDM is a structured negotiation process between a farmer and their lender. FDM is available in some jurisdictions if you’re worried about meeting your loan repayments and you’ve already explored other options. The Australian Government developed a national better practice guide to achieve more consistent and efficient outcomes for farmers and lenders going through the FDM process. The RFCS can support you through the FDM process.
If you’re a primary producer in Queensland, you can contact the Farm Debt Restructure Office for free and independent advice
The RIC is an Australian Government-backed specialist finance provider for farmers and farm-related small businesses.
Rural Financial Counselling services can provide you with free, confidential planning and support to help make better informed financial decisions for you and your business.
Legal Aid is a government service in each state and territory that provides free legal services.
Community Legal Centres provide legal services to socially and economically disadvantaged people. Find a Community Legal Centre near you.
The National Debt Helpline offers a free, independent and confidential service to help people who are having trouble with their money. Financial counsellors are qualified professionals. Call 1800 007 007 or visit their website to talk to a financial counsellor.
Good Shepherd provides no-interest loans, counselling and a Financial Independence Hub to help build confidence, capability and independence. Call 1300 050 150
Way Forward Debt Solutions provides free debt advice and financial support. They may be able to help you handle your debt if you owe money to more than one lender. Call 1300 045 502
Moneysmart offers financial guidance for all Australians – with simple tools, tips and calculators.
CreditSmart is an information website developed by credit experts to help consumers understand how credit reporting operates in Australia.

About the ABA

The ABA’s mission is to support our member banks to build a strong, stable and trusted banking system, to grow the Australian economy and build the financial well-being of all Australians.

Find out more