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Safe & Savvy 2024: A guide to help people avoid scams, fraud and elder financial abuse
15 October 2024

A guide to help people avoid scams, fraud and elder financial abuse. Everyone can be vulnerable to scams, fraud and financial abuse, regardless of your age. Knowing how to protect yourself and what actions to take, can help you to minimise the impact it may have.

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ABA Customers in Prison Factsheet
27 June 2024

This is an Australian Banking Association (ABA) factsheet for financial counsellors, prison support staff, solicitors, and anyone else looking to support a customer in prison.

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Accessibility and Inclusion Principles for Banking Services
8 December 2023

Accessibility and Inclusion Principles for Banking Services The Accessibility and Inclusion Principles for Banking Services (the Principles) promote equitable access, usability, and inclusivity for customers with disability and their carers to banking services. The Principles are the foundation for designing, developing, and delivering banking services that are inclusive and accessible to everyone. By adhering to… Read more »

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Fact sheet: Communication with residents during foreclosure
10 July 2023

This document aims to provide an overview for financial counsellors and caseworkers of the steps banks take to communicate with residents that are not their customers (including tenants and family members) during a foreclosure process. 

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Fact Sheet: Seeking eligible interest holder consent from your bank
22 November 2022

This document aims to help farm businesses understand the process your bank will undertake when providing consent for a carbon or biodiversity projects through a state based or federal government scheme.

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ABA Sanctions Guidelines
5 September 2022

These ABA Sanctions Guidelines are intended for Australian Banking Association (ABA) member banks. The guidelines are not legally binding. They aim to set out good industry practice for ABA members and their staff in relation to sanctions requirements. These Guidelines are limited to obligations applicable to Australian financial institutions under Australian sanctions laws administered by… Read more »

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ABA Competition Law Policy and Protocol
5 September 2022

It is the policy and objective of the ABA and its Council, and each of its member banks, to observe and strictly comply with all applicable provisions of the CCA with respect to the conduct of the ABA Activities or any other applicable instruments, such as authorisations granted by the Australian Competition and Consumer Commission…. Read more »

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