This is an Australian Banking Association (ABA) factsheet for financial counsellors, prison support staff, solicitors, and anyone else looking to support a customer in prison.
Accessibility and Inclusion Principles for Banking Services The Accessibility and Inclusion Principles for Banking Services (the Principles) promote equitable access, usability, and inclusivity for customers with disability and their carers to banking services. The Principles are the foundation for designing, developing, and delivering banking services that are inclusive and accessible to everyone. By adhering to… Read more »
This document aims to provide an overview for financial counsellors and caseworkers of the steps banks take to communicate with residents that are not their customers (including tenants and family members) during a foreclosure process.
This document aims to help farm businesses understand the process your bank will undertake when providing consent for a carbon or biodiversity projects through a state based or federal government scheme.
It is the policy and objective of the ABA and its Council, and each of its member banks, to observe and strictly comply with all applicable provisions of the CCA with respect to the conduct of the ABA Activities or any other applicable instruments, such as authorisations granted by the Australian Competition and Consumer Commission…. Read more »
These guiding principles outline measures in place to help customers understand Lenders Mortgage Insurance (LMI), understand the default / LMI claim process, and the consumer protections in the shortfall debt recovery process. These voluntary principles complement the provisions of the Banking Code of Practice (the Code) set out in Chapter 19 (LMI), Chapter 41 (we… Read more »
This industry common approach: outlines a clear set of guidelines for when the banks may consider that a DMF, when representing a bank customer, is not acting in the customer’s interests and banks may approach a customer directly; provides clarity and consistency in how member banks may deal with DMFs, recognising the importance of preserving… Read more »