# Australian Banking Association

> The ABA’s mission is to support member banks build a strong, stable and trusted banking system, and grow the Australian economy\.

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## Pages
- [The Banking Code](https://www.ausbanking.org.au/banking-code/): The Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Australian banks\.
- [Home](https://www.ausbanking.org.au/): The ABA advocates for a strong, competitive and innovative banking industry that delivers excellent and equitable outcomes for customers\.
- [Priorities](https://www.ausbanking.org.au/priorities/)
- [Open Banking](https://www.ausbanking.org.au/priorities/open-banking/): Open Banking will give customers more control over their banking transaction data\.  Get details and the timeline of key dates\.
- [Financial Difficulty](https://www.ausbanking.org.au/for-customers/financial-difficulty/): Find the phone numbers and websites for your bank's financial hardship team and get practical help from your bank today\.
- [News \& Resources](https://www.ausbanking.org.au/resources/): Find ABA resources
- [News](https://www.ausbanking.org.au/news/)
- [For Customers](https://www.ausbanking.org.au/for-customers/): The ABA has multiple resources for bank customers, including how to contact the banking ombudsman\. 
- [Data \& Research](https://www.ausbanking.org.au/data-research/): Banking industry data presented as infographics, interactive charts and tables and reports\.
- [Scams](https://www.ausbanking.org.au/for-customers/scams/): Find out what to do if you think you've been scammed\.
- [COVID\-19 Support](https://www.ausbanking.org.au/covid-19/): Get help with loan deferrals, mortgage restructures, business recovery loans, credit card relief, landlord and tenant help and credit rating protection\.
- [Insights](https://www.ausbanking.org.au/data-research/insights/): The ABA's infographics include scams data, transactions, payments,  and trends in bank lending across industries\.
- [Reports](https://www.ausbanking.org.au/data-research/reports/): Download reports created and commissioned by the ABA, in partnership with industry members, stakeholders and associate members\. 
- [Submissions](https://www.ausbanking.org.au/submissions/): ABA submissions: responses, letters and submissions to senate inquiries and parliamentary committees from the Australian Banking Association 
- [Data](https://www.ausbanking.org.au/data/): View the highlights of facts and figures for Banking in Australia and download the full statistical report from Australian Banking Association\.
- [Security, Fraud \& Scams](https://www.ausbanking.org.au/for-customers/security-fraud-scams/): Banks work hard to prevent customers becoming victims of financial crime, be it phone scams, web scams, sms scams, 'phishing' or identity theft\.
- [Royal Commission](https://www.ausbanking.org.au/priorities/royal-commission/): A lot has changed since the Royal Commission\. There are tougher rules, improved culture and a refocus on customer outcomes\. 
- [COVID\-19 support: phase two](https://www.ausbanking.org.au/covid-19-support-phase-two/): As customers end their COVID\-19 loan deferrals, they can still get support from their bank\.

## Posts
- [COVID\-19 Banking Timeline: a financial history of the pandemic](https://www.ausbanking.org.au/covid-19-banking-timeline/): What's happened in the Australian banking sector during the coronavirus pandemic\.
- [ABA CEO Simon Birmingham interview on ABC Sydney Drive with Thomas Oriti](https://www.ausbanking.org.au/aba-ceo-simon-birmingham-interview-on-abc-sydney-drive-with-thomas-oriti/)
- [Banks step up protections for customers experiencing financial abuse](https://www.ausbanking.org.au/banks-step-up-protections-for-customers-experiencing-financial-abuse/)
- [Preparing for the removal of card surcharging](https://www.ausbanking.org.au/preparing-for-the-removal-of-card-surcharging/)
- [Simon Birmingham transcript of interview on News24 with Kieran Gilbert](https://www.ausbanking.org.au/simon-birmingham-transcript-of-interview-on-news24-with-kieran-gilbert/)

## Insights
- [Banking by Numbers: 2026](https://www.ausbanking.org.au/insight/banking-by-numbers/)
- [Agribusiness by State](https://www.ausbanking.org.au/insight/agribusiness-by-state/)
- [Consumer Price Index](https://www.ausbanking.org.au/insight/monthly-consumer-price-index/)
- [Construction Lending in Australia](https://www.ausbanking.org.au/insight/construction-lending-in-australia/)
- [Value of ATM withdrawals](https://www.ausbanking.org.au/insight/value-of-atm-withdrawals/)

## Reports
- [Banking Australia’s small \& medium businesses](https://www.ausbanking.org.au/report/banking-australias-small-medium-businesses/): How banks support the businesses that power the economy\.
- [The essential infrastructure: How Australian banks power the economy](https://www.ausbanking.org.au/report/the-essential-infrastructure-how-australian-banks-power-the-economy/): Most Australians rarely see what their banks do, yet they rely on them every day\.
- [The Contribution Gap Tax and regulatory imbalances in the digital age](https://www.ausbanking.org.au/report/the-contribution-gap-tax-and-regulatory-imbalances-in-the-digital-age/): This report sets out the scale of the contribution Australian banks make to the economy and the community\.
- [Bank on it \- Customer Trends 2025](https://www.ausbanking.org.au/report/bank-on-it-customer-trends-2025/)
- [Banking agribusiness in 2025](https://www.ausbanking.org.au/report/banking-agribusiness-in-2025/)

## Submissions
- [Consultation on the Second Action Plan \(National Plan to End Violence against Women and Children 2022\-2032\)](https://www.ausbanking.org.au/submission/consultation-on-the-second-action-plan-national-plan-to-end-violence-against-women-and-children-2022-2032/): The Australian Banking Association \(the ABA\) welcomes the opportunity to comment on the Consultation Paper that will inform the direction and development of the Second Action Plan under Australia’s National Plan to End Violence against Women and Children 2022\-2032 \(the National Plan\)\.
- [Compensation Scheme of Last Resort: Reform options to support ongoing sustainability \& Curbing lead generation activity](https://www.ausbanking.org.au/submission/compensation-scheme-of-last-resort-reform-options-to-support-ongoing-sustainability-curbing-lead-generation-activity/): The ABA continues to support the intent of the CSLR as a last\-resort scheme that compensates genuine victims where they have suffered actual financial loss as a result of financial misconduct that they have otherwise been unable to recover\.
- [Registry stabilisation and uplift design – exposure draft legislation](https://www.ausbanking.org.au/submission/registry-stabilisation-and-uplift-design-exposure-draft-legislation/)
- [Consultation Paper \- 2026 Reforms to the AML/CTF Act](https://www.ausbanking.org.au/submission/consultation-paper-2026-reforms-to-the-aml-ctf-act/): The Australian Banking Association welcomes the opportunity to comment on the Consultation Paper – 2026 Reforms to the AML/CTF Act\. 
- [Review of Merchant Card Payment Costs and Surcharging](https://www.ausbanking.org.au/submission/review-of-merchant-card-payment-costs-and-surcharging/): The ABA appreciates the opportunity to contribute to the RBA's Review of Merchant Payment Costs and Surcharging \(Proposals Paper\)\.

## Resources
- [Industry Guideline: Financial Abuse](https://www.ausbanking.org.au/resource/industry-guideline-financial-abuse/)
- [Understanding the end of card surcharges](https://www.ausbanking.org.au/resource/understanding-the-end-of-card-surcharges/)
- [ABA Competition Law Policy and Protocol](https://www.ausbanking.org.au/resource/aba-competition-law-policy-and-protocol-2/)
- [Money mules: don’t let criminals use your bank account](https://www.ausbanking.org.au/resource/money-mules-dont-let-criminals-use-your-bank-account/)
- [ABA Customers in Prison Factsheet](https://www.ausbanking.org.au/resource/aba-customers-in-prison-factsheet/)

## Categories
- [Media Releases](https://www.ausbanking.org.au/news-resources/media-releases/)
- [Transcripts](https://www.ausbanking.org.au/news-resources/transcripts/)
- [COVID19](https://www.ausbanking.org.au/news-resources/media-releases/covid19/)
- [Newsletters](https://www.ausbanking.org.au/news-resources/newsletters/)
- [Uncategorised](https://www.ausbanking.org.au/news-resources/uncategorised/)

## Tags
- [Anna Bligh](https://www.ausbanking.org.au/tag/anna-bligh/)
- [Banking support](https://www.ausbanking.org.au/tag/banking-support/)
- [Regulation \& Policy](https://www.ausbanking.org.au/tag/regulation-policy/)
- [Digital Economy](https://www.ausbanking.org.au/tag/digital-economy/)
- [Scams \& Fraud](https://www.ausbanking.org.au/tag/scamsandfraud/)

## Categories
- [Prudential](https://www.ausbanking.org.au/submissions/category/prudential/)
- [Financial services regulation](https://www.ausbanking.org.au/submissions/category/financial-services-regulation/)
- [APRA](https://www.ausbanking.org.au/submissions/category/apra/)
- [Open Banking](https://www.ausbanking.org.au/submissions/category/open-banking/)
- [Treasury](https://www.ausbanking.org.au/submissions/category/treasury/)

## Categories
- [Fact Sheets](https://www.ausbanking.org.au/resources/category/fact-sheets/)
- [Guidelines](https://www.ausbanking.org.au/resources/category/guidelines/)
- [Positions](https://www.ausbanking.org.au/resources/category/positions/)
- [Principles](https://www.ausbanking.org.au/resources/category/principles/)
- [Protocols](https://www.ausbanking.org.au/resources/category/protocols/)

## Tags
- [Fact Sheet](https://www.ausbanking.org.au/resources/tag/fact-sheet/)
- [Guiding Principles](https://www.ausbanking.org.au/resources/tag/guiding-principles/)
- [Financial Abuse](https://www.ausbanking.org.au/resources/tag/financial-abuse/)
- [Industry Guidelines](https://www.ausbanking.org.au/resources/tag/industry-guidelines/)
- [financial difficulty fact sheet](https://www.ausbanking.org.au/resources/tag/financial-difficulty-fact-sheet/)

## Categories
- [Banking Data](https://www.ausbanking.org.au/insight_cat/banking-data/)
- [Agribusiness](https://www.ausbanking.org.au/insight_cat/agribusiness/)
- [Transactions](https://www.ausbanking.org.au/insight_cat/transactions/)
- [SME](https://www.ausbanking.org.au/insight_cat/sme/)
- [Household Data](https://www.ausbanking.org.au/insight_cat/household-data/)

## Tags
- [infographic](https://www.ausbanking.org.au/insight_tag/infographic/)
- [Agribusiness](https://www.ausbanking.org.au/insight_tag/agribusiness/)
- [Economic data](https://www.ausbanking.org.au/insight_tag/economic-data/)
- [bank profits](https://www.ausbanking.org.au/insight_tag/bank-profits/)
- [SMEs](https://www.ausbanking.org.au/insight_tag/smes/)

## Categories
- [Banking Data](https://www.ausbanking.org.au/report_cat/banking-data/)
- [Transactions](https://www.ausbanking.org.au/report_cat/transactions/)
- [SME](https://www.ausbanking.org.au/report_cat/sme/)
- [Government](https://www.ausbanking.org.au/report_cat/government/)
- [Payments](https://www.ausbanking.org.au/report_cat/payments/)

## Tags
- [2019](https://www.ausbanking.org.au/report_tag/2019/)
- [Australian Government](https://www.ausbanking.org.au/report_tag/australian-government/)
- [report](https://www.ausbanking.org.au/report_tag/report/)
- [2017](https://www.ausbanking.org.au/report_tag/2017/)
- [2020](https://www.ausbanking.org.au/report_tag/2020/)

## Optional
- [Sitemap index](https://www.ausbanking.org.au/sitemap_index.xml)