The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.
The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.
For media inquiries contact [email protected] or 0475 741 007.
“Scammers don’t target one group over another, they target all people of all backgrounds, ages and income levels across Australia.”
More than 57,000 customers have received hardship assistance during recent lockdowns across Australia.
“Many people don’t realise how prevalent financial abuse is and that it may be a red flag for future violence.”
Australia’s banks have strong relationships with law enforcement authorities and regulators like AUSTRAC.
“While existing regulations have served Australia well, we have seen unprecedented changes in how we pay each other.”
“This is an important loan scheme that’s helping Australian businesses fight their way through the pandemic,”
Since 8 July 2021, more than 14,500 home loans have been deferred, while more than 600 business loans have been deferred.
these options do give people you know, a breather, that’s what they’re designed to do, just take the load off for three months, while you get through everything else that you need to get through.”
“customers can rest assured that their bank will have their back”
The national support package will be available to all small businesses and home loan customers significantly impacted.
Australia’s banks stand ready to assist the Government with the vaccine rollout.
ABA CEO Anna Bligh was interviewed by Stan Shaw on ABC Perth on 7 July. She discussed her upcoming meeting with COVID-19 vaccine Task Force Lieutenant General John Frewin with other corporate stakeholders. Banks, as both major employers who already offer vaccinations, and who also have a network of branches, can help with the COVID-19… Read more »
Make your submission before 6 August.
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Updated: July 2021.
An independent review of retail banking product commissions and payments has described the change in culture and practices as a “substantial achievement” that will improve outcomes for customers. The Australian Banking Association commissioned Mr Stephen Sedgwick AO in 2016 to undertake a large scale review of remuneration practices for frontline staff. This review, delivered in… Read more »
Banks across Australia are ready and willing to assist customers affected by the COVID-19 lockdowns.
“If you’re concerned you are being coerced or taken advantage of financially, I encourage you to contact your bank.” ABA CEO Anna Bligh
“Once conditions ease, it’s important for anyone impacted to know their bank is ready to provide assistance”
“The message from banks is clear: don’t tough it out on your own. Call your bank. They will do whatever they can to help.”
“I’m urging anyone who has been affected by the mouse plague to get in touch with their bank and find out about the assistance on offer.”