The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.
The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.
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these options do give people you know, a breather, that’s what they’re designed to do, just take the load off for three months, while you get through everything else that you need to get through.”
“customers can rest assured that their bank will have their back”
The national support package will be available to all small businesses and home loan customers significantly impacted.
Australia’s banks stand ready to assist the Government with the vaccine rollout.
ABA CEO Anna Bligh was interviewed by Stan Shaw on ABC Perth on 7 July. She discussed her upcoming meeting with COVID-19 vaccine Task Force Lieutenant General John Frewin with other corporate stakeholders. Banks, as both major employers who already offer vaccinations, and who also have a network of branches, can help with the COVID-19… Read more »
Make your submission before 6 August.
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Updated: July 2021.
An independent review of retail banking product commissions and payments has described the change in culture and practices as a “substantial achievement” that will improve outcomes for customers. The Australian Banking Association commissioned Mr Stephen Sedgwick AO in 2016 to undertake a large scale review of remuneration practices for frontline staff. This review, delivered in… Read more »
Banks across Australia are ready and willing to assist customers affected by the COVID-19 lockdowns.
“If you’re concerned you are being coerced or taken advantage of financially, I encourage you to contact your bank.” ABA CEO Anna Bligh
“Once conditions ease, it’s important for anyone impacted to know their bank is ready to provide assistance”
“The message from banks is clear: don’t tough it out on your own. Call your bank. They will do whatever they can to help.”
“I’m urging anyone who has been affected by the mouse plague to get in touch with their bank and find out about the assistance on offer.”
There is absolutely no doubt the face of banking in this country is changing and it’s changing very, very quickly.
New data shows debit cards are the clear choice of payment in post-COVID Australia, outweighing credit cards by almost three times, while cash use has significantly declined.
This industry guideline: Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse This guideline reflects good industry practice, and the ABA encourages members… Read more »
“Australian banks partnered with the Government throughout the pandemic. With this solid mix of investment and support for households and businesses, that collaboration is set to continue”
The ABA has welcomed the Federal Treasurer’s release of new regulations that licence debt management firms, a change called for by the ABA.
“Sustainable farms are productive and profitable farms which is the end goal for farmers and lenders alike”
Interviewed by ABC Life Matters’ Hilary Harper, ABA CEO Anna Bligh discusses how changes in customer behaviour, accelerated by COVID-19, are driving changes in banking and banking services. TRANSCRIPT SPEAKERS: ABC Life Matters Hilary Harper, ABA CEO Anna Bligh Hilary Harper: Anna Bligh from the Australian Banking Association, Anna thanks so much for joining us… Read more »