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Australia Retail Banking Customer Satisfaction – 2020

Australia Retail Banking Customer Satisfaction – 2020

1 September 2020

Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.

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Transcript
Interview on 3AW Mornings with Tom Elliott on Social Media scams
21 January 2025

Tom Elliott (Host): I wanted to talk about scams in a moment. We know there’s many different scams from getting emails – I saw one in my spam today, saying I have a photo of you doing something you shouldn’t have been doing, if you don’t give me $2000 I’ll release the pictures online. I… Read more »

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Transcript
Interview with 6PR on the Government’s new Scam Awareness Campaign
13 January 2025

Jamie Burnett (Host): But today, the Federal Government has launched a new scam awareness campaign encouraging you to stop, to check, to protect. Sounds good? Been welcomed by the Australian Banking Association, as you’d expect. Its CEO is Anna Bligh, good morning Anna.  Anna Bligh (Guest): Good morning. Jamie, how are you?   Jamie Burnett: Yeah,… Read more »

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Media Releases
New awareness campaign crucial in ongoing fight against scammers
12 January 2025

The ABA welcomes the launch today of the Federal Government’s new scam awareness campaign, encouraging Australians to STOP. CHECK. PROTECT. ABA CEO Anna Bligh said this was a timely reminder for Australians to be on the look-out for the tell-tale signs that you might be being scammed. “Scams are a blight on our society. Every… Read more »

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