1 September 2020
Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.
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Tom Elliott (Host): I wanted to talk about scams in a moment. We know there’s many different scams from getting emails – I saw one in my spam today, saying I have a photo of you doing something you shouldn’t have been doing, if you don’t give me $2000 I’ll release the pictures online. I… Read more »
Jamie Burnett (Host): But today, the Federal Government has launched a new scam awareness campaign encouraging you to stop, to check, to protect. Sounds good? Been welcomed by the Australian Banking Association, as you’d expect. Its CEO is Anna Bligh, good morning Anna. Anna Bligh (Guest): Good morning. Jamie, how are you? Jamie Burnett: Yeah,… Read more »
The ABA welcomes the launch today of the Federal Government’s new scam awareness campaign, encouraging Australians to STOP. CHECK. PROTECT. ABA CEO Anna Bligh said this was a timely reminder for Australians to be on the look-out for the tell-tale signs that you might be being scammed. “Scams are a blight on our society. Every… Read more »