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Accessibility and Inclusion Principles for Banking Services

8 December 2023

Accessibility and Inclusion Principles for Banking Services

The Accessibility and Inclusion Principles for Banking Services (the Principles) promote equitable access, usability, and inclusivity for customers with disability and their carers to banking services. The Principles are the foundation for designing, developing, and delivering banking services that are inclusive and accessible to everyone. By adhering to the Principles, banks ensure that their digital and physical o昀昀erings are designed to accommodate customers with disability and their carers.

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Media Releases
Banks welcome progress to establish regulatory framework for cash distribution
22 April 2026

The ABA welcomes the release today of Treasury’s exposure draft legislation to regulate Australia’s cash-in-transit sector. ABA CEO Simon Birmingham said this regulatory framework was an essential piece in the puzzle of ensuring cash remains available to Australians who still use it. “This is a welcome step and will be an important safety net in… Read more »

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Simon Birmingham on ABC Radio Sydney with Thomas Oriti discussing banking support for businesses
20 April 2026

E&OERadio InterviewABC Radio Sydney20 April 2026. Topics: Banking support; Interest free loans for business; Industry groups call for red tape reduction; Work from home arrangements Thomas Oriti (Host): We’re hearing today that Australian banks are supporting the roll out of zero interest loans with banks to administer them to businesses in identified priority sectors with… Read more »

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Simon Birmingham speaks to Sky News’ Laura Jayes on banking support for businesses
20 April 2026

E&OETV InterviewSky News20 April 2026. Topics: Banking support; Interest free loans for business; Industry groups call for red tape reduction Laura Jayes (Host): Well, this morning the government has announced about a billion dollars’ worth of interest free loans for any businesses with the turnover of less than $5 million that are affected by this… Read more »

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