1 July 2021
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Customer Advocates should be a voice for customers within their bank. They should endeavour to make things easier for bank customers by helping to facilitate fair outcomes and minimising the likelihood of future problems.
ABA Customer Advocates – Guiding Principles Updated in July 2021
Latest news
Jamie Burnett (Host): But today, the Federal Government has launched a new scam awareness campaign encouraging you to stop, to check, to protect. Sounds good? Been welcomed by the Australian Banking Association, as you’d expect. Its CEO is Anna Bligh, good morning Anna. Anna Bligh (Guest): Good morning. Jamie, how are you? Jamie Burnett: Yeah,… Read more »
The ABA welcomes the launch today of the Federal Government’s new scam awareness campaign, encouraging Australians to STOP. CHECK. PROTECT. ABA CEO Anna Bligh said this was a timely reminder for Australians to be on the look-out for the tell-tale signs that you might be being scammed. “Scams are a blight on our society. Every… Read more »
Australian Payments Plus (AP+) has made good progress on its technical update to debit cards on mobile wallets. The update will ensure consumers can continue to make payments via eftpos from 1 Jan 2025. However, a small minority of consumers will need to remove and re-add their debit card to their mobile wallet. AP+ and… Read more »