22 February 2021
Preventing and responding to financial abuse (including elder financial abuse)
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
Jim Chalmers: Thanks for joining us. I’m here with the Small Business Minister, Anne Aly, Bran Black, the head of the BCA, Skye Cappuccio from COSBOA, Simon Birmingham, from the ABA as well. We’ve got a bit to run through today to give you a sense of the work that we are doing together. But… Read more »
E&OETV InterviewSky News Afternoon Agenda1 April 2026. Topics: hardship support from banks; RBA decision on surcharging and interchange. Laura Jayes: I want to bring it back to the situation we find ourselves in economically now. A lot of you are hurting. Petrol prices are pushing up really the cost of everything. Joining me now is… Read more »
Australian banks are stepping up to help customers struggling with loan repayments and higher cost of living challenges. ABA CEO Simon Birmingham said banks stand ready with practical support measures to help customers and businesses get through this tough time. “Banks know many of their customers are making tough financial decisions right now as… Read more »