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The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact media@ausbanking.org.au or 0475 741 007.


Transcript
ABA CEO Anna Bligh interview on FiveAA Adelaide
3 March 2025

Graeme Goodings (Host): Hardly a day goes by that we don’t talk about scams. I mean, we’re ever alert, but the scammers seem to be one step ahead, half a step ahead, best, and all we can do is put out warnings to you on a regular basis. Joining me now is CEO of the… Read more »

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Transcript
ABA CEO Anna Bligh interview on Sunrise
3 March 2025

Natalie Barr (Host): Well, as we kick off into footy season, the Australian Banking Association is urging Aussies to remain vigilant with ticketing scams. Matt Shervington (Host): People buying resale tickets to footy games on social media are being told to watch out for the warning signs as the growing number of criminals take advantage… Read more »

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Media Releases
Don’t drop the ball this footy season, look out for ticket scammers
3 March 2025

Download radio grabs from ABA CEO Anna Bligh here. With the footy season kicking off, fans looking to get their hands on high demand or last-minute tickets are being urged to exercise extra vigilance and be on alert for ticket scams.  The ABA is warning passionate supporters to not fall victim to ticket scammers –… Read more »

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Transcript
Anna Bligh interview on ABC RN breakfast
28 February 2025

Sally Sara (Host): Australian banks will today come under a new code of practice that aims to strengthen protections for customers who are suffering financial hardship and small businesses as well. The new code, which comes into effect today, is the culmination of a long running review and has been drafted after extensive consultation with… Read more »

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Media Releases
New rule book for banks to strengthen customer protections
28 February 2025

Download radio grabs from ABA CEO Anna Bligh here & view the Code video here. Continuing to drive better outcomes for customers is the key focus of the ABA’s new Banking Code of Practice, being launched today. This new rule book for banks provides customers with safeguards that are not set out in law and… Read more »

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Transcript
Interview with ABC Sydney Drive on HELP debts and lending  
13 February 2025

Chris Bath (Host): What’s been your experience of getting finance to buy a house while you’re juggling your HECS HELP debt? Still finding it hilarious actually, that the word help even features in university debt acronyms, but that’s a whole other can of worms. You might have heard the Treasurer, Jim Chalmers, out and about… Read more »

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Media Releases
Australia taking world first approach in war against scammers
13 February 2025

Banks welcome the passage today of critical scam fighting legislation to better protect Australians and help drive financial losses down even further. This new Scam Prevention Framework and the industry codes that will follow for banks, telcos and digital platforms are crucial in ongoing efforts to scam-proof Australia. ABA CEO Anna Bligh said Australia was leading the… Read more »

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Transcript
Interview on 6PR Breakfast on HELP debts and lending
12 February 2025

Karl Langdon (Host): Anna Bligh is the Chief Executive Officer of the Australian Banking Association. Australians with Student Help debts to the tune of $43 billion, $3 million Aussies have outstanding help loans, Milsy. Steve Mills (Host): So, when you apply for a loan, you have to put it down as a liability, and the… Read more »

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Transcript
Interview with ABC Riverland on Romance Scams
12 February 2025

Stephanie Nitschke (Host): Now, locals are being urged to guard our hearts and our bank accounts in the lead up to Valentine’s Day. Scammers will be ramping up and preying on romantics and vulnerable people. Last year, Australians reported over 3000 romance scams, that’s $24 million. So, it does pay to be extra vigilant at… Read more »

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Media Releases
Boosting banking services in the regions
11 February 2025

Australian banks continue to back customers in the bush, committing to keeping more branches open and securing the availability of services at Bank@Post. Despite branch interactions falling by 50 per cent in recent years as customers switch to digital channels, Australian banks still maintain a higher branch density than the OECD average. This commitment today… Read more »

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Transcript
ABA CEO Anna Bligh interview with Channel 7 Afternoon News
10 February 2025

e&oe Mike Amor (Host): There’s a warning from our big banks ahead of Valentine’s Day to be aware of romance and dating scams, with Australians losing almost $24 million last year. Joining me now is the CEO of the Australian Banking Association, Anna Bligh. Anna, good to see you. International gangs are using artificial intelligence… Read more »

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Media Releases
ABA CEO Anna Bligh to retire
3 February 2025

The Chief Executive of the Australian Banking Association (ABA) and former Queensland Premier, Anna Bligh AC, will retire in mid-2025 once a replacement is appointed. ABA Chair and National Australia Bank CEO Andrew Irvine today announced that Ms Bligh had advised him that she had decided to retire after more than eight years in the… Read more »

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Transcript
Interview on 3AW Mornings with Tom Elliott on Social Media scams
21 January 2025

Tom Elliott (Host): I wanted to talk about scams in a moment. We know there’s many different scams from getting emails – I saw one in my spam today, saying I have a photo of you doing something you shouldn’t have been doing, if you don’t give me $2000 I’ll release the pictures online. I… Read more »

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Transcript
Interview with 6PR on the Government’s new Scam Awareness Campaign
13 January 2025

Jamie Burnett (Host): But today, the Federal Government has launched a new scam awareness campaign encouraging you to stop, to check, to protect. Sounds good? Been welcomed by the Australian Banking Association, as you’d expect. Its CEO is Anna Bligh, good morning Anna.  Anna Bligh (Guest): Good morning. Jamie, how are you?   Jamie Burnett: Yeah,… Read more »

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Media Releases
New awareness campaign crucial in ongoing fight against scammers
12 January 2025

The ABA welcomes the launch today of the Federal Government’s new scam awareness campaign, encouraging Australians to STOP. CHECK. PROTECT. ABA CEO Anna Bligh said this was a timely reminder for Australians to be on the look-out for the tell-tale signs that you might be being scammed. “Scams are a blight on our society. Every… Read more »

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Transcript
Interview with 4BC on how banks are combatting scams
28 November 2024

Gary Hardgrave (Host): To the story, Christine Rose and her husband, David, they fell victim to a vicious, really vicious scam. It’s robbed them of $40,000 the money was the house deposit for their first property purchased together. It’s all gone because a cyber-criminal impersonated their solicitor.   Christine Rose (clip from previous interview): It’s affected… Read more »

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Transcript
Interview with ABC SA Country Hour on banks’ support for farmers impacted by drought
26 November 2024

Cassandra Hough (Host): Now staying with the drought, and off the back of all this drought concerns and frost events, there are a lot of producers facing financial distress, and as we heard on the program yesterday, they’ve been asking for banks to be flexible and provide some tailored support for farmers going forward. But what… Read more »

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Transcript
Interview with 6PR on the proposal to ban surcharging  
15 October 2024

Gary Adshead (Host): And what’s happening is the ACCC, Australian Competition and Consumer Commission are going to be given some funding to tackle this as an issue and then potentially ban debit card charges from January 1, 2026 that seems a long way away anyway. Let’s talk about it now with Anna Bligh, the CEO… Read more »

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Transcript
Doorstop in Sydney on new mandatory industry scams codes  
13 September 2024

Anna Bligh: This new framework is a comprehensive approach to the terrible scourge of scams. This will mean that every single part of the scam chain where scammers try to take the hard earned money of Australians will now have to play a role in preventing scams, detecting them and keeping Australians safe.  Journalist: I… Read more »

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Op-Ed
Why Australia’s whole-of-scam-chain approach is key to winning the war against scammers
3 September 2024

One of the most alarming consequences of the recent CrowdStrike technical outage was how quickly scammers moved to take advantage of it. Within 24 hours, the Australian Cyber Security Centre had issued a warning to Australians about the potential risk of scams. Scammers pounced, impersonating CrowdStrike and Microsoft employees to trick people into providing remote access to… Read more »

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