The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.
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Customer safety will be front and centre when banks design their products and services under a new global leading initiative launched today by the Australian Banking Association, in partnership with Westpac. The new Safety by Design toolkit, developed by Westpac and made accessible to the sector, will give banks access to more guidance to ensure… Read more »
Steve Austin: Do consider this scenario, a relative or a friend caring for an older person decides to dip into that person’s accounts to pay for their own holidays or home renovations. And the banking institution can see the money going out of one account into another account. And they want to flag it with the… Read more »
This International Women’s Day, the Australian Banking Association has reaffirmed the sector’s unwavering commitment to protecting women’s financial safety and security. In Australia, one in six women will experience financial abuse over the course of their lifetime. The 2024 IWD theme “Count Her In” is an opportunity to talk about the types of financial abuse… Read more »
“Seeing the banks make these changes means I feel a sense of safety, security and support; that I matter and that the horrible experience I’ve been through can somehow be useful to help make changes to prevent the misuse and manipulation of gaps in banking systems and processes.” – Victim-survivor of financial abuse A new… Read more »
“Banks are in a unique position to play a proactive role in identifying and assisting victim-survivors of financial abuse, a role Australian banks take very seriously,”
It will enable banks to withhold credit reporting information where reporting that information could lead to customer harm.
“Many people don’t realise how prevalent financial abuse is and that it may be a red flag for future violence.”