AFCA Rules Consultation – Legacy Disputes
15 April 2019
This is an important first step in enabling AFCA to deal with legacy complaints about conduct by financial firms dating back to 1 January 2008 that have not been previously considered and fall outside the period allowed under AFCA’s existing jurisdiction.
Download PDFResolution of disputes with financial service providers within the justice system
5 March 2019
ABA member banks have committed to and are taking significant steps to change their processes and culture to ensure there is no repeat of the cases heard at the Royal Commission.
Download PDFABA Response to Australian Financial Complaints Authority rules consultation
6 July 2018
The ABA appreciates the opportunity to comment on the proposed AFCA rules and expresses our view that its operation should be efficient and effective and that decision processes should be transparent and clear as this is in the best interest of customers.
Download PDFThe Australian Bankers’ Association submission on external dispute resolution
1 February 2017
The ABA has responded to the interim report by Professor Ian Ramsay from his review into the external dispute resolution system and complaints framework.
Download PDFThe Australian Bankers’ Association submission on external dispute resolution
10 October 2016
The ABA provided comments on the Federal Government's Independent Expert Panel’s review of the financial system external dispute resolution framework, led by Professor Ian Ramsay.
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